One of the things we have done and that we realize has a very positive impact is publishing our reports, because then we can refer Canadians or institutions to the way that we interpret the act. Sometimes it helps us resolve issues quicker. I'm hoping that our analysts out there and the institutions are actually reviewing our website, so that it can help them in making those decisions when they receive a request and not wait until the complaint is made.
On March 7th, 2023. See this statement in context.