I would reiterate what Ms. Luelo said. When it comes to the requests received by the immigration department, what's most important is making sure that people's requests are dealt with as service requests, not as ATI requests. If a system were put in place to preserve the status of those requests, it would be much easier to see where the request was in the system.
We are working on that as we speak. It's important that requests end up in the right place, and it's also important to have a new separate system to process ATI requests.