I appreciate that.
I'll get to asking you some questions about the minister's appearance, which I'm sure you watched last week.
I'd ask maybe about actionable results. I've spoken with individuals who are involved in the access to information system currently, as we've heard at committee, and some have great concern about what's going on. There seem to be a lack of leadership and a lack of metrics that would define even what “success” is in terms of being able to close files, in terms of accountability, in terms of being able to ensure that the things are even done.
Just to reference a bit of what the minister talked about, when she referenced the number of cases that were closed within a specific period of time, I couldn't help but laugh, because it was not my experience, having filed quite a few ATIPs when trying to look for answers for constituents and on other important issues that face Canadians.
In terms of how the ATIP offices within departments and agencies work, what would you recommend be done so that we can see some actual results?