You may be surprised to hear this, but I'm for AI. I think AI has a role in this process.
I mean AI that's responsible, AI that can be audited so that we know what goes on in the black box of AI we use for this system. I don't think we should be shy about looking at that kind of new technology to help streamline the processing of requests. I think it could do a great service, just thinning out these grand volumes of emails, for example. Emails are a frequent target of requests, and I think AI would be one way to use technology.