There are certain measurements already in place. We have targets for how long it should take to deal with requests, the five-day turnaround, etc. That's obviously one way of measuring.
The other one is essentially.... As you know, and of course your colleagues have mentioned, there's a perceived lack of trust right now, presumably because of the six-month hiatus. I hope we can restore that so they feel that the system is functioning and that issues that have cropped up are being dealt with in a timely manner.