Before we start looking at something like a text message, I think there are a lot of considerations that would go into that type of thing. What we tell our customers all the time is to please not respond to a text message from us that you are not expecting, because it could very well be phishing. There are a lot of different considerations that go into texting customers. A lot of customers do not want to be texted, so it's not a simple decision to simply actively reach out to customers. If we were to do that, I'm not sure how it would play out. Our focus is on protecting their privacy.
On February 17th, 2022. See this statement in context.