In the spirit of my colleague's comment, do you think Telus could have adopted a more proactive approach, for example by sending a text message, instead of a passive approach, which consisted in telling users to visit a website?
René Villemure Bloc Trois-Rivières, QC
In the spirit of my colleague's comment, do you think Telus could have adopted a more proactive approach, for example by sending a text message, instead of a passive approach, which consisted in telling users to visit a website?
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