I'm almost done. Thank you very much, Chair.
Lastly, page 1039 states that the chair calls meetings and decides on the agenda for the meeting in compliance with instructions from the committee.
The process outlined above was not followed in the circumstances of the meeting scheduled for October 23, 2023. Therefore, I cannot wait for us to debate that motion, and then we will be able to resolve what happened last Monday.
Thank you for allowing me to share my thoughts with you as well.
Having said that, thank you very much for being with us today, Mr. Dufresne. I'm happy to see you in person and to have the privilege of congratulating you on your appointment to this position. I know you were appointed some time ago, but I'm very happy to see you in this position.
You mentioned that you had a backlog of complaints that needed to be dealt with, and that it was starting to put a strain on your resources.
What course of action or approach are you thinking of taking? From what I understand, your organization's work is becoming increasingly complex, particularly in terms of automation.
I'd like you to tell us about the complexity.