Thank you very much, Ms. Fortier. I'm happy to see you in person as well.
We addressed this issue early in my term, because it's important that we make quality decisions, but how fast we make them is equally important. Decisions must be delivered within a reasonable timeframe. However, when too many requests are received, it takes longer to respond. We've therefore identified a need and obtained additional resources from Parliament. We're grateful for that.
We're looking at this issue from all angles. We're reviewing our internal processes to determine whether we can operate in a more agile way, whether we're adequately managing risk, whether we can use other technologies, and whether we can use incentives to encourage organizations to resolve disputes more rapidly, for example. I'm a big believer in voluntary dispute resolution.
To improve efficiency at the Office of the Commissioner, I've had a lot of discussions with industry and government representatives to understand the barriers and benefits. One thing I'd like to do is recognize the government's or industry's good work when it comes to privacy, not just their shortfalls, to encourage them to continue moving in the right direction.
There are many opportunities to improve efficiency at the Office of the Commissioner, but it certainly remains one of the main challenges. That's why our efficiency is one of my three strategic priorities, along with technology and protecting children's privacy.
We're really going to do everything we can to improve the way we operate. We've already started to see an improvement.