It might be useful for the committee to know, of the 39,000, do you quantify them? Do you categorize them? How many interest rate complaints did you have? How many service charges did you have? I think it would be helpful to know exactly where this is coming from. Perhaps one could then do a comparison with the ombudspeople to find out exactly what's happening. There's such a thing as duplication in educating the public as to where they need to go to get redress for some of their issues.
On June 7th, 2006. See this statement in context.