Merci, monsieur le président.
I'm going to take off my critic's hat--I am the critic for revenue. I don't normally get these opportunities. I would like to go back to the whole notion of the model, simply because if it does work--if it's a new direction for us and it works--then by all means, it may be something we want to look at in terms of replicating in other areas.
Again, there is no grilling here; I'm really just asking. Could you come back? I didn't really get the answer I was looking for earlier. I appreciate what you said, and I'm sure it's important from a management perspective, but I didn't get a sense of the structural building blocks in going down this road. How does it provide better service? In other words, what are the things that are working so well that maybe we ought to think about transferring them to, or applying them in, other areas of government?