I don't know if the member refers to what we used to call service counters or inquiry counters, where anybody could walk in and see someone. If I go back to the original question—do I believe Canadians should have access to civil servants?—absolutely. This is why Service Canada was created, and this is why we have an appointment system that allows people to sit down with someone who knows what questions will be asked and is able to serve well.
Now, if the question is, are we living in a period where anybody can walk into any office and automatically have someone sitting there waiting for someone who happened to walk in, I think this is a very costly proposition, and the agency is moving out of that type of service.