There are two things there. The first thing is the relationship with the union. I'd like to think we have an excellent relationship with both unions of employees, and I encourage the committee to ask them the question. We've been working very hard on all sides to develop that relationship, and I have the utmost respect for the work the unions are doing.
That said, they had us change our mind on the payment counters. The original decision was the abolition of all payment counters. The unions came, and we had long discussions and changed that decision, allowing payments in all our offices, except the cash payments, which require a particular infrastructure to accept and are more difficult to handle.
On the counters, we agreed to disagree; the unions obviously do not share the rationale for the decision. We happen to believe that with the opening of the Service Canada offices—300 offices across the country where general information would be available—with the availability of online services, and with the possibility for people to make an appointment, overall after everything is in place taxpayers will get a better service in the end.