I wanted to mention something that hasn't been mentioned: the authorities given to the Revenue Agency for human resources management. This place starts and ends with people. The authorities we now have allow us considerable latitude in the way we classify, in the way we structure ourselves, and in the way we treat employees.
To give you one example, in the Canada Revenue Agency we created a group called the management group, which regroups anyone who's in a supervisory role, by and large; we work with that group. They have a separate classification--unionized, but a separate classification--and we've created a process by which you can get alignment for the strategic direction and identification of a management community.
I point this out because it's something we've done at the CRA that has been under close observation by the rest of the public service, as have a number of other HR practices. I just spent three and a half years outside the CRA, and believe me, many places would covet the opportunity to do what we've been able to do with our authorities. I think it's reflected in our employee satisfaction in public service surveys. It's very encouraging.