First of all, we have made a number of our core documents available in different languages, to different groups in Canada. We also, for instance, have a record of our employees' language abilities so that we can arrange to converse with a taxpayer in the language of his or her choice on an appointment basis. Obviously it may not be the person you first meet when you walk into a tax office. We also have different outreach programs with different communities to make sure they're getting the service they need.
On June 12th, 2006. See this statement in context.