Part of it is that CRA has staffing issues as well; the shortage of labour issue is hitting everyone. Some of it could be inexperience, the person on the phone. Sometimes it's the people phoning; they don't give you the full information. I think there are things we can do, and we're stepping up to make this a priority. We're hoping the commission is going to step up, and yes, this is a priority for us too, and we'll work out a strategy.
Then you get down to case studies. When you say information is complex, what do you mean? We have to get to the specifics and we haven't done that yet.