You have evaluated the quality of certain agency services over a period of a few years. I did not see this in your documents, but you mention payments.
Have you studied or evaluated the idea of reducing the paperwork for payments? Can we say that the Canadian government has made some efforts to simplify the paperwork for SMEs?
When I meet small business owners, they tell me that they are tax collectors for the government, that they are working for the government, even though they own their own company.
You carried out studies from 2001 to 2004. During that period, was this paperwork burden reduced at all? Could you suggest some ways to simplify the forms so that the small enterprise owners whom I meet can tell me that things have improved, that they are working less for the government and more for their own business?