The major issue we were raising in that audit was that they manage a very large sum of receivables. The amount, in and of itself, is always going to be large, because they're collecting, essentially, $1 billion a day. So any amount outstanding is going to be in the billions.
What we were saying is that they aren't paying enough attention to which collection methods are the most efficient. They have various methods that they could use. They need to have better information, too, to identify the higher-risk taxpayers earlier, and, if necessary, take action more quickly on those. I think the taxes of the average citizen--in fact, most citizens--are already paid through deductions at source, but they need to be able identify those taxpayers who have....
In the hearing we had before another committee, the agency agreed with that. They say they're starting to develop the data-mining techniques so that they can identify that people around an organization may have gone bankrupt three or four times in the past--which should be a flag to them if ever they start to become late in their payments--so that they have better information to manage the risks around that.
They need better tracking of those accounts, and also, we said they need to better understand the makeup of that $18 billion. Were there certain sectors where they needed to do more education programs or different kinds of programs to encourage those people to pay their taxes? So it was really around the management of it.