There was a bit of all three.
When we do the survey phases, generally through interviews, we don't get into the actual audit per se. There were a number of issues. For example, with the competency profiles and so on, people were telling us they weren't done, but we didn't actually go and audit. We said this is an issue that you should probably do more work on to see if there is substance to this concern.
Even the internal reviews of the agency indicated many of the same issues that we had flagged, so we felt pretty comfortable giving the agency that particular letter.