The reason I'm asking is that, first of all, I believe the CRA is probably too new an institution for us to really judge or come down too hard on. I think we need to take a little longer view. We're all looking to see improvement from the agency, and hopefully this is a viable option for other departments. I think it's kind of a prototype.
But one of the things I would like to see is whether we could get an indication, for our actual labour-intensive revenues, of what our overhead is on that percentage. Is it 5%? Is it 10%? If we move forward with additional electronic information, will we be able to improve upon that? Certainly, if that kind of information were available in the next review, we could say we've improved or we haven't.