Thank you.
It's good to see you again.
It's a thorough review, but I think it will be good. Of course you heard the concerns expressed by the CGA a little bit earlier. I'd just like to take you through the four main concerns expressed by this organization; we take those very seriously.
Of course the CGA works very closely with your agency day in and day out, and so the first issue raised was the predictability, the consistency of decisions. There are complaints that the rules of the game change from month to month sometimes, or even more often. Do you agree this area needs to be improved? And if you do, what specific measures will be taken to deliver some improvement?