Mr. Baker will take some of it, but let me comment generally, because to be honest, I was a little surprised at the statement.
On the one hand, the expert accountants are saying the Income Tax Act is very complicated, and there's a lot of room for interpretation. On the other hand, all the agents of the Canada Revenue Agency are expected to have a perfect mastery of the Income Tax Act. It happens, and every time it happens, when it's brought to our attention, we take immediate action to correct it and we distribute the information throughout the system in the most accurate way. So it's obvious, with the complexity of such a legislation and 40,000 people distributed across the country, that one person can interpret something slightly differently, but it happens that we have to make some corrections.
But our training program is uniform across the country, and we try to measure it in a uniform way across the country to ensure that consistency.
Mr. Baker, did you want to add to that?