In fact, a lot of the issues are dealt with at the local level, and those statistics are not necessarily available. The local manager has the responsibility to ensure that whoever works in that unit has a certain level of respect and courtesy and operates according to the internal code that we have. If there are some discrepancies there that are brought to his or her attention, they take immediate action in the field.
On June 21st, 2006. See this statement in context.