Personally, Mr. Chairman, I think with 25 million taxpayers and 44,000 people, there's bound to be problems. It's our job to manage the issues. I think what the committee may wish to look at is whether there has been improvement in the level of service and in the agency's efficiency.
I was listening to the previous witness, and 86% of the professional auditors in the last survey we did said that the service had improved—or was good or acceptable, I'm sorry. There is progress. We're progressing in the right direction, as one of the members said. I think this is what the committee should be looking at, not the individual problems.