I think this approach actually proves our respect for taxpayers. That is a very important value. You refer to a change in procedure. We made the following decision. A taxpayer who goes into an office to discuss a problem and has to wait 30 minutes to see someone who cannot help him because he's not familiar with the particular area at issue, is badly served in our view. A taxpayer who telephones, explains his or her problem, makes an appointment to talk to an officer who can provide proper service is better served.
In our opinion, to a large extent, this is a question of respect.