Thank you very much, Chair.
Thank you all, again.
I neglected this the first time, but since this is my first public interaction with the agency as the critic for the New Democratic caucus, the first thing I want to say is that I and the caucus have great respect for the amount of work you do and the kind of work and the need for precision. When you compare our collection system to those around the world, many would give their right arm to have the problems we have. So I want to acknowledge that, and I look forward to working with you.
Having said that, going back to my role as the critic, I do want to take on this notion again that less is more, because I spent a lot of years in the Ontario legislature listening to that very argument and watching the quality of life and services and programs in Ontario fall further and further and further. We're cutting services here; there's no other way to describe it.
I do have to say I may need a bit of clarification. Did I understand, Mr. Dorais, that you suggested that maybe this wasn't being fully implemented? You said something about the cash policy, about no longer accepting cash, then you said something else about the rest of the service cuts. But I have to confess I didn't hear it all. Are the inquiry counters being closed down as originally planned, or are there any changes to that?