We're pretty proud, frankly, Mr. Chairman, of our record on this.
On general inquiries, the average in the year is an 83% response rate, which is above private sector standards, and for business inquiries it's 91%. Hopefully people don't have to wait. In the peak period, in the weeks that just preceded today, there are times during the day when the waiting time can be longer, obviously, because we're peaking sometimes at 35 calls per second, as I said. We cannot answer 35 calls per second, so during those peak times people could be waiting. But generally speaking, the standard wait is two minutes in our call centres.