I do not think their concerns are well founded. We have discussed cost-cutting measures at great length with the unions. In fact, we even made some changes further to suggestions received from the unions.
For example, our plans were to do away completely with the payments desk, but after hearing from the unions, we decided only to do away with the cash payment option. In my opinion, we're going to be in a position where we can offer taxpayers better targeted, quality service at a lower cost.