In our view, they're not cuts in services. We modified the way we give service to the public. We're redirecting some taxpayers--the taxpayer who wants to pay cash is being redirected to banking institutions. When taxpayers have simple questions--for example, they want a copy of a certain form--they will be able to download the form at any of the Service Canada agencies or any of our offices through the use of a terminal.
What we are doing is increasing the level of service to people who have to speak to someone because they have a complex issue or they have special needs, and we're providing the facilities for that.