I was about to say, Mr. Chair, that the agency and the member do not disagree at all, and the example of new immigrants is a good one. Today, as we speak, a new immigrant who, let's say, has an issue of language, because it's difficult to understand, walks into an office and nobody speaks the language. If he can make an appointment, maybe we can do something to accommodate the new immigrant and have someone who speaks the language, and we'll be able to give better service. That's the whole point of the exercise.
On May 8th, 2006. See this statement in context.