That's absolutely the case, and in fact, if I may, Mr. Chair, this measure, depending on how one presents it, has a very different meaning. We see this measure as an improvement in the service to taxpayers.
In other words, at this point in time, the member is right, anybody can walk into any office and sit down for half an hour or more, waiting for an agent to be available. What will happen in the future is that anybody will be able to phone and get an exact appointment, and they will be assured they will not be waiting. Their special needs, if they have special needs, will be met, and the experts in their field of business or their requirement will be available for them to meet. The cost of maintaining an office open just in case someone walks in is just unbearable at this stage. So we'll organize differently.
This does not have a huge impact locally. If we have not provided the report, we will, but I think we did provide the report in the previous committee. But we did provide the impact analysis to the unions, and we will provide it to the committee again, if necessary. The impact will be, in the end, an improved level of service.
Also, we'll be using the outlets of Service Canada across the country for simple requests. So people will be able to walk into those offices and get answers to their simple requests, and get the appropriate expert when they have a complicated question.