Literacy is a problem, especially when we're trying to help seniors help themselves in regard to health programs. I know there's some wonderful information out there, but it's all in writing. We don't take literacy into consideration.
We also offer it in French and English. Are they the only two first languages in Canada?
Many of our older seniors don't have a very high literacy level. We use a grade 7 level when we're teaching our seniors. That may seem rude to you, but it's plain, it's simple, and it's understandable. Especially when you're dealing with immigrants and first nations people, yes, their levels of Canadian literacy are low.