Very good.
I also have a question about the appeals process. I think the issue brought forward by Mr. Paquette was a good one, with respect to an ombudsman. I am happy to hear that we are putting in an appeals process that may be a bit more of a customer-friendly—for lack of a better word—or taxpayer-friendly system, because I have a lot of people who come in and say they don't know who to talk to.
Obviously the automatic response, when you're talking to somebody on the phone, is, let me speak to your manager. I am sure that's the automatic response for everyone, and everyone can't speak to a manager. You would have nothing but managers, because that would be the only way you could conduct business. But there is frustration, and there is a high level of misunderstanding of how assessments are done.
For a lot of people who can't afford an attorney to go through an appeals process, I can't emphasize enough that this system needs to be set in place.
In the meantime, how do we go about assisting our constituents to help them through the process? What is the process right now for people who feel they have been assessed unfairly?