Thank you, Mr. Chair.
Thank you, witnesses, for coming today.
I've had numerous inquiries from constituents who are very concerned about identity theft, and in particular about someone stealing their mortgage. In one particular case—which was of national notoriety, of course—the bank was ready to turf the person out of the house because they were owed money, and it wasn't really that important who owed them the money: they just were owed money. Of course, because it became national in scope there were solutions made such that, in the end, the right thing was done.
Since we are speaking now, frankly, to the men and women who are your customers and who are our constituents, could you go through the steps that the banks, in cooperation with other institutions, have enacted to prevent this identity theft from costing innocent people their homes?