One of the final questions I have is to Mr. Taylor. You mentioned a number of complaints you've received, issues you've dealt with, but what I didn't hear was a response to any of those. Are the banks treating customers fairly? In your estimation, on the results of the investigations you've done, are banks doing what they are hoping to do, serving their clients, or are there unfair advantages in the marketplace, based on your analysis?
On April 19th, 2007. See this statement in context.