Again, when the finance folks were here, you made reference to the DPR and the RPP. We have our corporate business plan, which sets out our plans and also sets out a fairly large number of service standards, things like our goals for turnarounds on refunds or appeals or whatever. Then we report against our achievement in the annual report, which is a public document. But for management purposes we also track those very same measures on a more timely basis, quarter by quarter, to see if we're meeting the standards we've set for ourselves.
On November 15th, 2007. See this statement in context.