Based on previous experience, the performance indicators we used to use were reflected in the money we allocated, and we tried to meet those performance indicators. Again, performance indicators here are, in my view, old by the time we get to see them.
What are the expectations of the department in terms of...? Do you have performance indicators for how quickly you get back to it? If a tax return comes in on a certain day, how long...? What are you working toward? What's the goal?