Actually, it's not correct to say that we've seen an increase in complaints; we've actually seen a decrease in complaints. What we have seen is a significant increase in inquiries. There are many more people who know about us now. We get close to 150,000 hits a month on our website. A website clearly is not a complaint site; it is an information site. That's what's been going up.
On February 25th, 2008. See this statement in context.