I agree with Mr. Raymond, actually. It's not that the CPP Investment Board isn't customer friendly, but they only have one customer. Once you start dealing with millions of individual Canadians, you need a very different communication model, for example. You need to do a number of things differently. You need to organize individual accounts. You need to think through how the transition from individual accounts to a new organization works. There's quite a number of different things and skills that would have to be put together, and I would hate to see a perfectly good model get muddled up because of these additional demands.
On April 28th, 2009. See this statement in context.