Mr. Baker, there are never any problems during the month of May. These problems always happen in November, December, and January, when people return to work because they are seasonal workers. It seems as though the Canada Revenue Agency is unable to manage the situation. There didn't seem to be any problem for regular employees, but the problems affect those who work during tax season, starting from December. They are the ones bearing the brunt of the problem.
Therefore, if you tell me that the problems have been resolved, they probably are now; however, peak season has come and gone. The same situation occurred last year, and the problems started up again in the fall.