Thank you, Mr. Chairman.
Thank you to the witnesses. It's always fun to have department officials here.
I have two quick questions, Mr. Baker. One is mainly from an administrative point of view. You just said your ultimate goal is to provide the best service you can to taxpayers. My understanding is that in Montreal, if you present yourself to CRA downtown and you want to pull your file or ask a question, they refer you to the phone and then you get an operator somewhere else other than a live person. Is that correct? Is that the gist of the--