I understand that. We have the same problem with our constituents. I'd prefer my constituents call and make an appointment so we can address their problems, but the constituents who come to our office aren't turned away. We give them service. I'm just asking you if that is not the rationale at CRA? My understanding is that you don't have an agent who will sit down with them and take them through the process. My understanding is that's what happens with Revenu Québec, but that's not what happens with CRA.
On May 5th, 2009. See this statement in context.