Thank you.
The second point I want to raise is on the CRA. I think in general you hear from colleagues around the table that there's a lot of respect for the CRA from both citizens and parliamentarians. But I want to raise one concern from both individual taxpayers and businesses--they have raised it anecdotally with my office, and I presume with other offices--about how they are treated by auditors from CRA at certain points.
The concern is about continuity in dealing with someone at CRA. A citizen, family, or business will often deal with one, two, three, or four tax auditors, and that increases difficulties for the taxpayer because they almost have to start over again to explain the situation to the person from CRA. In their view, it prolongs the case and makes it more difficult.
Is this the case in many instances? If so, is CRA doing anything to address that?