It is the situation, in some cases anyway. The issue we're managing as a large institution is that, like everybody in the world today, we're experiencing quite a demographic change. There's quite a turnover in staff right now, and a number of people are taking their retirement. The CRA is essentially a career organization, and as someone leaves on retirement, it creates a domino effect inside the organization. People get an opportunity to compete for a more senior position.
One of the consequences is that we are experiencing some challenges with continuity on certain of our audit files. There are two things in response to that. This problem will mitigate over time as the bulge works its way through the system. But secondly, we're investing a sizeable amount of money in what we call the compliance system's redesign project, which is designed to automate and create information technology tools to support auditors. So even if the auditor changes, we don't miss a beat moving forward. That is just starting to unroll this year and is a multi-year project. As that takes hold, we're expecting taxpayers will feel a higher level of service.