Option consommateurs' main concern is not to increase the level of literacy and numeracy of all Canadians. That is not our primary mission. Our mission is to defend and promote the rights of consumers. We have observed, however, that a well-informed consumer makes better choices. Businesses must also demonstrate leadership in this area. It is not solely the government's responsibility to take action. We have recommended that financial institutions produce clearer statements and credit card application forms. Also, we recently completed a study of the invoices mailed out by telecommunications companies. We try to ensure that our efforts are tied to consumers, because they are our primary focus.
