I was going to speak to the physiotherapy example but broaden it a bit. One of the true barriers to that direct access is the insurers. The services you're talking about are privately funded. They're not part of the publicly funded system, and many of them still require you to see a physician before you see them. Why do they do that? There is no evidence to support the practice. They do it because they believe it's cost containment. They may believe it's a deterrent. I suspect they put that in place with the best of intentions. I feel it's a barrier and it costs our health system.
If there's one thing that I could have tackled when I was in that role, one thing I would take on from the Canadian Healthcare Association perspective, it is that piece. It needs to be addressed.