Yes. We're of the view that it is being driven by factors of convenience. The staffing process does take a long time. However, although it's convenient, it still costs more money in the long run, so even if it's convenience, it's the processes that we have to look at and change. We have to make sure it's the best bang for the buck for Canadians.
On October 21st, 2010. See this statement in context.