Mr. McCallum, I would agree with that too. I think some of the problems have been that the taxpayers have found it convenient to call the agency when they have questions. They've had a line where they've spent a lot of resources answering those questions. They've changed their approach, and I think that's probably a good thing in the long run. From my experience, I can echo Mr. Hayos when he says they're working on this. They're very alert to the issue and are trying to improve.
On March 5th, 2013. See this statement in context.