As we showed in our chapter, it has gone from an average of 60 days to an average of 101 days. One of the reasons given is that the transactions were becoming more complex, so by their very nature they're taking longer to handle the ruling request. Another reason, I believe, is that, as we have said, 61% of the current staff were new. They hadn't worked there since 2004, so there had been a fairly high turnover, and I think part of it was getting staff up to speed. I would imagine that more experienced staff certainly helps the problem.
On March 5th, 2013. See this statement in context.