The areas you were mentioning, such as the counter services and TELEFILE, are areas where we as an agency noticed a steady decline in the uptake, or the number of Canadians who were using these services. As an example, out of the 25 million returns that were filed last year, only about 1% were filed using TELEFILE. For the counter services, only about 2.5% of all our contacts with Canadians were through our counters.
On May 7th, 2013. See this statement in context.